Need to return something? Let's make it easy.
Changed your mind, ordered the wrong thing or have an issue with your order? Start here and we'll point you in the right direction.
Start a return online
Sign in to view your order and submit a return request for eligible delivered items.
FIRST THINGS FIRST
What do you need help with?
Pick the option that best matches what's happened.
CHANGE OF MIND
I don't need it anymore
If your item is unused, in original condition and eligible for return under our policy, you can submit a return request online.
Start a return →SOMETHING'S WRONG
My item is faulty or damaged
Received something damaged, faulty or not as described? Don't send it back before speaking to us — we'll help work out the quickest solution.
Faulty item help →CUSTOM / PERSONALISED
My item was made for me
Personalised and bespoke products are normally excluded from change-of-mind returns, but if there's a production error or fault, please contact us straight away.
Talk to us →NICE AND SIMPLE
How a return works
Three steps. No treasure hunt for the returns information required.
Request your return
Sign in to your order and tell us which eligible item you'd like to return and why.
Wait for return instructions
We'll review the request and provide the appropriate return instructions.
Send it back
Package the item securely and retain your proof of postage when returning it.
We inspect & refund
Once the returned item reaches us, we'll inspect it and process the appropriate refund.
QUICK CHECK
Can I return it?
GENERALLY YES
Standard, unused products
- Unused and in original condition
- Within our agreed returns period
- Standard catalogue item
- Suitable for resale
GENERALLY NOT
Personalised or altered products
- Custom-made patches
- Personalised items
- Used or altered products
- Items returned outside the policy
Faulty, damaged or misdescribed goods are handled separately and your statutory rights are not affected.
BEFORE YOU SEND IT
Keep your proof of postage.
For change-of-mind returns, return postage is normally your responsibility. We recommend using a tracked or recorded service and keeping your receipt until your return has been completed.
If your item is faulty or we've made an error, contact us first so we can advise you on the correct return process.
WHEN WILL I GET MY MONEY BACK?
Refunds happen after the item comes home.
We need to receive and inspect returned goods before completing the return.
Once your eligible return has been processed, the refund is issued back through the appropriate payment method.
Banking and payment-provider processing times can mean the money doesn't appear in your account immediately after the refund is issued.
Returned
Checked
Refunded
RETURNS FAQs
The useful bits.
Answers to the questions people usually need before sending something back.
How long do I have to return an unwanted item?
Can I return a custom or personalised item?
What condition should my return be in?
Who pays return postage?
What if my item is faulty or damaged?
When will my refund be issued?
Does this affect my statutory rights?
READY?
Start your return.
Sign in, find the order and send us the return request. We'll take it from there.
Returns handled by our team in Cirencester 🇬🇧