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What is your returns policy?

Need to return an unwanted item?

Whilst we hope you love what you ordered we do understand that sometimes the item you ordered might not be quite what you needed.

If you're not 100% satisfied please contact our support team via phone 01296 792 689 or email directly via team@patchesrus.co.uk to let us know that you wish to return or exchange a product. Our returns process is nice and simple:

  • You can return any item within 14 days (excluding customised items, please see here). The 14 days commences from the date you receive your items when ordered online, or from the date you come to collect the items from our store.
  • Items must be unused and in their original condition.
  • Items must be returned with a valid dispatch note/invoice.
  • All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).

Please note: We are unable to accept any items that have been returned outside of the time period above, or that are used or in an unsellable condition. 

For unwanted products, you are responsible for the cost of returning the items. We strongly advise that you return items using a recorded delivery method and that you retain proof of posting. Refunds cannot be considered unless and until we have received the items.

For faulty or damaged goods, click here.

For a full list of refund exceptions, click here.

Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.