Refund policy

Returns & Refunds

We hope you love your order, but if something isn't quite right we've made starting a return nice and simple.

Start a return online

For eligible items, you can request a return directly through your Patches R Us customer account:

Start your return here

Sign in using the email address associated with your order, select the order and eligible item(s) you'd like to return, and submit your return request.

Our 30-day returns policy

• Eligible standard items can be returned within 30 days of delivery.
• Items should be returned unused and in their original condition.
• For change-of-mind returns, the customer is responsible for the cost of return postage.
• We recommend using a tracked or recorded delivery service and keeping your proof of postage.
• Refunds will be issued to the original payment method once the return has been received and processed.

Custom & personalised items

Items made to your specifications or clearly personalised for you are not eligible for change-of-mind returns.

This does not affect your statutory rights. If a custom or personalised item is faulty, damaged, misdescribed or we have made an error with your order, please contact us and we'll help put things right.

Clearance & Final Chance items

Some heavily reduced clearance products may be marked as Final Chance. This does not affect any statutory cancellation or consumer rights that apply to your purchase, including your rights where an item is faulty or not as described.

Return postage

For eligible change-of-mind returns, customers are responsible for arranging and paying for return postage. We strongly recommend using a tracked or recorded service and retaining your proof of postage.

Faulty, damaged or incorrect items

If something has arrived faulty, damaged, incorrect or not as described, please don't simply send it back as a standard change-of-mind return.

Please contact us at team@patchesrus.co.uk with your order details and, where appropriate, photographs of the problem so we can help resolve it.

Refunds

Once your return has been received and checked, we'll process the appropriate refund to your original payment method. Where statutory cancellation rights apply, refunds will be handled in accordance with those rights, including applicable standard outbound delivery charges.

Need some help?

If you're unable to start your return through your customer account, or you're unsure whether your item is eligible, email us at team@patchesrus.co.uk and we'll be happy to help.

Your statutory rights are not affected by this returns policy.