About us

This website is operated by Riley & Jojo Limited, trading as Patches "R" Us.

References in these terms to "we", "us" or "our" mean Riley & Jojo Limited trading as Patches "R" Us.

Using our website

You may use patchesrus.co.uk for lawful purposes and to browse, enquire about or purchase our products and services.

We may update, change or temporarily suspend parts of the website where reasonably necessary, including for maintenance, security, product changes or technical reasons.

You are responsible for providing accurate information when creating an account, placing an order or contacting us about a project.

Placing an order

Please check the products, quantities, personalisation, delivery details and other information supplied before submitting an order.

An order placed through our website is an offer to buy. A contract is formed when we accept the order.

If we cannot accept an order, for example because an item is unavailable, there is an obvious pricing or listing error, we cannot meet a required specification, or we have identified another reasonable issue with the order, we will contact you and arrange an appropriate resolution or refund for any amount already paid for goods we cannot supply.

Prices & payment

Prices payable through our website are those shown at checkout at the time the order is placed, subject to correction of obvious errors.

Delivery charges and other applicable charges will be shown or explained before an online order is completed.

Custom and business projects may instead be supplied under a written quotation, invoice, purchase-order arrangement or another payment process agreed with us.

Payment methods currently available for online orders are displayed at checkout.

Custom & made-to-order products

A product is considered custom or made-to-order where it is manufactured, altered, personalised or produced to specifications supplied or approved by you.

This can include custom artwork, logos, lettering, colours, sizes, backing types, shapes, materials, quantities or other project-specific requirements.

Because such products are produced specifically for the customer, the normal change-of-mind cancellation right applicable to many online purchases may not apply.

This does not affect rights relating to goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

Artwork supplied by you

You are responsible for ensuring that artwork, logos, names, photographs, text, trademarks and other material supplied to us can lawfully be used for the requested project.

By supplying material to us for manufacture, you confirm that you have the rights, permissions or authority reasonably necessary for us to reproduce that material for your order.

We may decline artwork or projects that we reasonably believe would infringe third-party rights, break the law, or otherwise be inappropriate for us to produce.

Unless separately agreed, ownership of your original intellectual property remains with you. Any rights we already own in our own website, templates, branding, processes and materials remain ours.

Artwork, proofs & sample approval

For custom projects we may provide digital artwork, photographs, proofs, physical samples or other pre-production material for review.

It is your responsibility to check the information presented for approval, including spelling, wording, layout, design, quantities, colours, size and other agreed specifications.

If you notice an error after approval, tell us immediately. We will try to help, but once production has started it may not be possible to change or stop the order without additional cost.

Manufacturing tolerances

Custom textile products are manufactured rather than mechanically reproduced like a screen image.

Minor variations can therefore occur between artwork, samples and finished production, and between individual pieces within the same production run.

These can include reasonable variation in thread shade, colour appearance, positioning, stitching, texture, border, dimensions and finish.

Screen displays, lighting, photography, different materials and manufacturing processes can also affect how colours appear.

A variation will not automatically mean a product is defective. This does not affect your statutory rights where goods fail to meet the standard required by law.

Quantities & specifications

Product dimensions shown for catalogue goods are approximate unless explicitly stated otherwise.

Custom specifications are based on the measurements and requirements agreed during the project.

Please tell us before ordering if an exact dimension, colour, material, placement or other specification is critical to the intended use so that we can determine whether it can reasonably be achieved.

Changes to custom orders

Changes requested before final approval can usually be reviewed as part of the design and sampling process.

Changes requested after approval may require new artwork, sampling, materials or production work and may therefore involve additional cost or revised timescales.

We will discuss material changes with you before carrying out additional chargeable work.

Production & delivery times

Production and delivery times quoted for custom products are estimates unless we expressly agree otherwise in writing.

Timescales can depend on artwork approval, sampling, quantity, manufacturing requirements, seasonal demand and delivery destination.

Delivery services can occasionally experience delays outside our reasonable control. Where a legal delivery obligation applies, nothing in these terms removes it.

International orders, customs & duties

International deliveries may be subject to customs, tax, import or clearance requirements depending on the destination and delivery service used.

Where duties and taxes are included or handled by us as part of a particular delivery arrangement, this will be indicated where appropriate.

Where they are not included, the recipient may be responsible for charges imposed by the destination country or carrier.

Customers are responsible for ensuring that products they order may lawfully be imported into the destination country.

Returns & change of mind

Our Returns Policy explains our process for returning eligible catalogue products and requesting a refund or exchange.

Customised, personalised and made-to-order goods generally cannot be returned simply because you have changed your mind where the legal exception for such goods applies.

This does not affect your rights where goods are faulty, not as described or otherwise do not conform to the contract.

Faulty, damaged or incorrect goods

If something arrives faulty, damaged, incorrect or materially different from what was agreed, please contact us promptly so we can investigate.

For consumers, goods must comply with the standards required by applicable consumer law, including where relevant requirements concerning satisfactory quality, fitness for purpose and conformity with description.

Nothing in these terms limits remedies that you are legally entitled to where goods do not conform to the contract.

Product application & care

Patches and related products must be applied and cared for appropriately for the relevant material, backing and intended use.

Heat-applied products require suitable fabric, temperature, pressure and application technique. Not every garment or material is suitable for heat application.

Where suitability is uncertain, check the garment manufacturer's care guidance and our application information before applying the product.

Intellectual property on our website

Unless otherwise stated, the content of our website, including our branding, original copy, graphics, layouts, photographs and other material created by or for us, is owned by or licensed to Riley & Jojo Limited.

You must not reproduce or commercially exploit our protected material without permission except where applicable law permits you to do so.

Customer logos and artwork displayed as project examples remain subject to the rights of their respective owners.

Third-party links & services

Our website may contain links to third-party websites or use services supplied by other organisations.

We are not responsible for the content or independent practices of third-party websites that we do not operate.

Our responsibility to you

Nothing in these terms excludes or limits liability where it would be unlawful for us to do so.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to the applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for loss caused by information, artwork, specifications or instructions supplied incorrectly by you.

If you are purchasing wholly for business purposes, different rules about recoverable business losses may apply and may also be dealt with in an individual quotation or supply agreement.

Events outside our reasonable control

Occasionally an event outside our reasonable control may affect production, supply or delivery.

If that happens, we will take reasonable steps to minimise the effect and keep you informed where your order is materially affected.

Your legal rights remain unaffected.

Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

Changes to these terms

We may update these Terms & Conditions from time to time, for example when our services, business practices or legal obligations change.

The terms applying to an order are those incorporated into the contract when that order is made, except where a later change is required by law or separately agreed with you.

Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the UK, you may also have the benefit of mandatory legal protections and rights relating to the courts available to you in your place of residence.