We're really sorry to hear that you wish to return your customised item.
Due to your order being made to order we are unable to accept returns if you simply change your mind, if you provided the wrong measurements or made a mistake.
We follow a very thorough process to ensure you, and all our custom order customers are completely satisfied with the end product including providing samples for approval before mass production. Please contact our support team via phone 01296 792 689 or email directly via team@patchesrus.co.uk if you need to discuss an issue with your custom order.
If your item however is faulty or was damaged in transit please see our dedicated policy here.